Customer experience, operationally

Customer experience operations for onboarding, billing and support that keep customers

153 free guides on the work that decides whether customers stay, and the Rate Desk: 613 published vendor rates in one table, with the arithmetic that makes a software quote comparable. Start with a quote you have been sent.

What does that vendor quote really cost? Type it in as the vendor wrote it. No account needed.
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Seat minimum, implementation fee, contract length
On the desk right now

Software prices in these guides are read off the vendor's own pricing page, with the date we checked it.

Billing

Lockbox Services Pricing and Bank Lockbox Fees per Item by Bank

A bank lockbox costs about $0.27 to $0.57 per check on current published fee schedules, plus $105 to $300 a month and a setup fee. Here are six banks priced on the same workload at 200, 1,000 and 5,000 checks a month, and the line items that decide the bill.

Billing

AP Outsourcing Cost and Accounts Payable Outsourcing Pricing by Provider

Accounts payable outsourcing with a published price runs from about $150 a month for an AP add-on to $35,000 a year for a dedicated offshore AP person. Here are the first-party rates from 15 providers and tools, the cost per invoice at 600 bills a month, and the questions that expose the real price.

Billing

Stripe Chargeback Protection and Chargeback Insurance Cost Compared

Stripe Chargeback Protection costs 0.4 percent of every protected charge and covers only fraud disputes on Stripe Checkout. PayPal charges 0.40 or 0.60 percent, Shopify Protect is free on Shop Pay, and guarantee vendors quote privately. Here is when each one pays for itself.