Privacy policy
A plain-language summary of what we collect and why. Last updated November 2026.
The Experience Desk is a publication. We try to collect as little as possible.
What we collect
When you visit the site, our hosting provider records standard server logs (IP address, browser type, pages requested) for security and to understand which articles are read. We do not sell this data.
Cookies
We use only the cookies required for the site to function. We do not run advertising trackers.
If you email us, we keep your message so we can reply and follow up. We do not add you to any list without you asking.
Your account and deleting it
If you open an account, we keep your email address, the plan you hold, your comparisons and the payment operator's record of your charges. To have the account and its data deleted, email [email protected] from the address on the account and ask for deletion. We delete the account after confirming the request came from that address. Records of payments we must keep for accounting and for settling disputes stay for the period the law requires and are then removed. Turning renewal off in your account stops further charges but does not delete the account.
Links to other sites
Articles sometimes link to other websites and tools. Those sites have their own privacy practices, which we do not control.
Contact
Questions about privacy? Email [email protected]. How payments for Rate Desk plans are handled is set out in the refund policy.