Billing operations guides: invoicing, dunning, failed payments, disputes, and the billing experience that decides whether customers renew. 36 guides in this topic.
Commercial collection agencies charge 10 to 50 percent of what they recover, or a flat $5 to $24 per account for a letter program. Here are the rates six US agencies publish, what the same $67,000 of overdue invoices costs at each, and why the age of the debt moves the fee more than the agency does.
A bank lockbox costs about $0.27 to $0.57 per check on current published fee schedules, plus $105 to $300 a month and a setup fee. Here are six banks priced on the same workload at 200, 1,000 and 5,000 checks a month, and the line items that decide the bill.
Accounts payable outsourcing with a published price runs from about $150 a month for an AP add-on to $35,000 a year for a dedicated offshore AP person. Here are the first-party rates from 15 providers and tools, the cost per invoice at 600 bills a month, and the questions that expose the real price.
Stripe Chargeback Protection costs 0.4 percent of every protected charge and covers only fraud disputes on Stripe Checkout. PayPal charges 0.40 or 0.60 percent, Shopify Protect is free on Shop Pay, and guarantee vendors quote privately. Here is when each one pays for itself.
Chargeback representment services charge 15 to 30 percent of what they recover, a flat monthly fee, or nothing at all, and alerts run $14 to $29 per prevented chargeback. Here are the published rates, processor fees, and what 100 disputes a month cost on each model.
Outsourced invoice and statement mailing runs from about $0.63 to $3.48 per piece at published US rates, and the headline number tells you very little until you know whether postage is inside it. Here are the published rates for eleven providers, the four billing units they use, and what 60,000 statements a year actually costs on each.
Accounts receivable outsourcing is priced four different ways, and almost no provider publishes a rate. Here is what each model costs, how to convert quotes into one comparable number, and when outsourcing receivables beats buying AR software.
Credit management software sets credit limits before the sale; accounts receivable software collects after the invoice. Here is how the two differ, what the platforms actually cost, and the demo tests that show whether a scorecard is real.
A buyer's comparison of accounts receivable software: what AR automation platforms actually cost, verified on each vendor's own pricing page, and why an annual revenue band and a gross invoice value tier are not comparable numbers.
In B2B receivables a chargeback and a deduction are usually the same short payment described by two different departments. Here is the actual hierarchy, the reason codes behind it, and how to decide what to accept and what to dispute.
Showback reports IT and cloud costs back to the teams that caused them. Chargeback bills those costs to the team budget for real. Here is the difference, a worked example, when each one fits, and what breaks in practice.
A credit note reduces a customer balance without moving cash. A refund returns the money. Here is when to use each, how they hit your ledger, what QuickBooks calls them, and a worked example.